Tuesday, July 31

YouTube and Legal Marketing.

Interesting podcast just posted over at Lawyer2Lawyer: YouTube and Legal Marketing.

Substitute 'mediator' for 'lawyer' and it's bang on.

Kevin O'Keefe, a wise old owl on this stuff - says it's not about advertising anymore - YouTube will move on for lawyers and get to be more about putting useful information out there by video and getting the cool vote.

Something the Mediation vBlog Project (a kind of mediation genome project by video blog) has been doing for about a year now and available to any mediator around the globe who has a video camera and things to say.

Contribute a clip at Mediation vBlog

[
Also featured in the interview are Neil Squillante of TechnoLawyer, and Los Angeles Divorce Attorney Kelly Chang]

For the mediation road warrior

There has been much talk in the mediation blogosphere lately about the increasing army of mediation road warriors... gotta go where the fish are feeding.

If you are one of these intrepid foot soldiers in the US, the July Best Airlines and Best Hotels for Marketers over at Larry Bodine's Law Marketing Blog is essential reading.

Bottom line? Fly only JetBlue, Midwest, Southwest or Frontier - avoid Delta, American, United and US Airways like the plague.

He also has hotel ratings.

Monday, July 30

Milestone UK mediation case said to be wrongly decided

A senior High Court judge last week criticised the Court of Appeal’s thinking on mediation in the key decision of Halsey v Milton Keynes NHS Trust, which he said was ‘clearly wrong and unreasonable’

Mr Justice Lightman said that the use of mediation is being stifled by the Court of Appeal’s decision in Halsey, in which it laid out that parties could not be forced into mediation and that the burden for ‘proving reasonableness’ over refusing to mediate is not on the party that refused [read more].

Whilst one might follow that logic, he went way to far when he advocated 'forcing people to go to mediation before a trial' - a recipe for disaster - such an approach in mainstream civil/commercial courts being consistently opposed by this blog.

Confirmation enough that the Judiciary should stick to their knitting, whether they are still in the saddle or looking for a retirement project.

One reaction here
Previous Halsey post In the Goldilocks Zone

Saturday, July 28

JAMS Leases 31,000 SF at Times Building

I finished my post yesterday with the question "Does the future belong to increasingly global provider panels like CEDR and JAMS?... one hopes not."

It seems the answer is yes on the back of news today that JAMS has agreed to lease more than 31,000 sf of space in the New York Times Building nearing completion at 620 Eighth Ave.

Those of us in offices of around 20 by 20 will understand what a truly huge undertaking 31,000 sf @ $95 per square really is.

CEDR's Annual Review 2006

CEDR's Annual Review 2006 is just out.

Highlights include;

1. CEDR arranges three mediations every single working day of the year - not a bad effort in this age of over hyped mediation stats
2. CEDR has a annual turnover of £4 million from dispute resolution provision and training services
3. CEDR had its 12,000th mediation referral in 2006 and mediated over 650 major cases
4. 284 new mediators were trained by CEDR in 2006 and over 2000 law
firms, corporations and government offices called on CEDR’s services during the year
5. Thirty new mediators were added to CEDR's panel in 2006

CEDR case numbers have climbed fairly consistently since 1997-

Big winners in 2006 were increases in property, employment, construction, partnership and "other" cases-

Does the future belong to increasingly global provider panels like CEDR and JAMS?... one hopes not.

Friday, July 27

Live Blogging From Another Olde Worlde Venue

Who is this guy and why has he been giving me that look all day?

Seen any piggybackers outside your place lately?

We run a wireless set up at home. Two Dells for the kids' homework (yeah right) and two laptops for Susan and me and a printer - all on it.

Lately, our Internet bills have been over the top - my suspicion is that it's music, and not the Crosby, Stills & Nash kind - but the kids say it's me blogging.

So how do I find out if our home wireless network is safe from piggy backers and rogue devices? Is there any way of seeing if the neighbours or the strange cars filled with geeks who sit outside our place are plugging into our wireless network?

Well, it turns out there is.

This free program called RogueScanner is a great way to find out.

Run it on a PC attached to your wireless network. It does a network scan and finds any wireless devices attached to it.

For each device, it lists the unique MAC address (a kind of serial number), the IP address, the manufacturer if it can figure it out, and model number if it can find that.

It also tells you what kind of device it is, such as a printer, PC and so on. And it will also flag any suspect devices it finds.


Thursday, July 26

better than misery

Someone please rescue this kid.

We are about to lose a budding mediator.

There's promise there.

Extreme Makeover

mediator blah...blah... is soon to have a makeover. I do hope it will not be too difficult to recalibrate your eyes to a cleaner, more professional look, but with a hint of grunge.




Tuesday, July 24

ABA Law Journal

Via Robert Ambrogi on vacation and without a reliable Internet connection - an alert of a head-to-toe redesign today for the web site of the ABA Journal.

Worth a look and a lot of materials look to have been freed up.

Best of all is The Blawg Directory which indexes more than 1,000 law blogs. The directory tells you about the author, what they cover, and includes excerpts from the 10 latest posts.

You can sort the directory by subject, blog author, by state or court.

There is also a very comprehensive Alernative Dispute Resolution blog section with all your favourites listed and is just another example of how important organisations and websites like the ABA and mediate.com are picking up minnows like me and distributing our content!

Free subscription is available to the ABA Journal weekly or daily newsletter here and the site includes RSS feeds and a mobile-phone edition.

Self-assessment Checklist: The Skills of Persuasion*

I thought this was a good table to assess general skills of persuasion.

*From a one‐day workshop (sorry, no link) conducted for the Law Institute of Victoria by La Trobe University

Saturday, July 21

IAM wires running hot

One of the best things about being invited into the International Academy of Mediators circle of trust is the email traffic.

Frenetic conversations regularly flare up and then subside only to ignite again as someone joins the party late.

Here's one that is hot right now.

The initial email on Friday read:

"Eighteen months ago, I mediated an employment case involving a claim by Plaintiff Smith using Plaintiff’s Attorney Jones against Company Alpha.

Last month, I was retained to mediate another employment case involving a claim by same Plaintiff using same Plaintiff’s Attorney Jones against Company Beta (different defendant, different defense law firm).

If you were the mediator, would you have informed Company Beta and/or it’s counsel that you had previously mediated a case involving a claim by Plaintiff Smith using Attorney Jones against another former employer?"

Here are some of the responses;

1. By a retired judge - “In my view, there is no need to report (disclose) a prior mediation with the same counsel or the same party, unless the mediator subjectively believes that he/she has developed a bias for or against that counsel or party.

By itself, prior service as a judge for a case with the same party or the same counsel is not a ground for disqualification. I see no reason why prior service as a mediator imposes a greater duty, when the mediator has no decisional authority.

A contrary rule would impose significantly difficult problems. Many mediators maintain few if any records of prior cases which would easily reveal whether the same lawyer or the same party participated at some earlier time.”

2. By a LA mediator "... it is pretty simple to analyze. Ask yourself, "How would the 'other' side likely feel if these facts came out in the middle of the mediation?" If you have even the slightest twinge of heartburn when you ask yourself the question, you have to disclose it.

To be delicate about it, you might ask the familiar party, "Before I accept this engagement, I have to disclose Prior Case to the defense. If I can't disclose it in advance, I'm afraid I just can't take the case. Is it ok to disclose?"

At the level at which we practice, we are not the Drunken Sailors of Mediation, jumping at every Pretty Case that comes along."

3."...[you] can not reveal the existence of the previous case to the defense counsel"

4."...I don't see how you, as a mediator, are entitled to disclose this information without consent of the party. This information could seriously alter the relative negotiation leverage of the parties, and it is not the mediator's role to disclose information learned in confidence that will undermine one party's negotiation position. If the defendant has not undertaken a court records search, or otherwise engaged in discovery regarding the plaintiff's past conduct and lawsuits, it is not the mediator's position to remedy that deficiency. Otherwise, where do you draw the line? The plaintiff tells you that she has done nothing to mitigate damages, but the defendant doesn't know it yet. Do you tell? The plaintiff tells you that he has secretly obtained declarations from the defendant's employees that corroborate the plaintiff's position. Do you tell? Of course not. So why tell that the plaintiff has been involved in a similar case against a different defendant?"


5. By a UK mediator - "Isn't the golden rule that where you have been appointed previously by a plaintiff or a defendant, the other party in the proposed mediation should be notified and be given the opportunity either to confirm or cancel your appointment? This rule does not of course require that the circumstances of the first case are made known. Indeed mediation confidentiality prohibits that. In the second employment case, the defendant would not know that the first case you acted in was also employment related. Could have been a road traffic accident case, personal injury, for example"

Friday, July 20

There is money in building bridges between peoples

This news article via Keith Seat's Mediation News this week - a $486,316 mediation contract for two lucky (and I'm thinking talented) mediators out of Colorado.

Jody Erikson and Mike Hughes belong to the Keystone Centre, a not-for-profit organization whose mission is to develop solutions to societal issues.

They have been hired for one of Washington State's most daunting tasks.

The brief is simple : build community consensus so the aging Evergreen Point Bridge in Seattle can be replaced with a $2.73 billion new shiny one.

What is the difference between mediation and collaborative law?

This interesting post yesterday on the difference between mediation and collaborative law from Dan Nunley over at Oklahoma Family Law Blog


See also Dan's post on How to Pick the Right Divorce Mediator and other thoughtful posts on mediation in the family realm.

Thursday, July 19

Appellate Mediation - far fewer moving parts

Reckon settling cases after trial can't be done?

Think again.

In the very appellate sounding Lessons Learned Regarding Appellate Mediation by the very un-appellate sounding Randy Roach, Randy kindly shares lessons learnt mediating in the rarefied air of appeal cases.

Randy says it may actually be easier to settle appeals than pretrial matters - for a start there are 'far fewer moving parts in appellate mediations'


'By appreciating the need for candid assessments of the merits of any appeal and the need for parties to continually move their dollar offers toward success, the final resolution of the case can be achieved by agreement rather than by judicial decree'

Tuesday, July 17

Live blogging from a chocolate box

Today I mediated in Queenstown, NZ - our ski resort town - and notwithstanding the truly stunning chocolate box scenery and party atmosphere, the locals still manage to have particularly fractious disputes in their corner of paradise.

But it's cold. Very cold.

I went to leave and the plane had iced up.

I went to 'offload' and the overhead lockers had iced up - they wouldn't open because the hydraulic hinges were frozen. FROZEN!

I didn't even want to know what that meant for the wings.

The normally stunning view from my seat, carefully chosen on the right hand side of the plane, was not encouraging either - and I'd seen off 2 Chinese tourists to get it - it seems the concept of allocated seating is a Western one.




[That's ice inside the window by the way]

So here I sit, at the airport - 8.31pm and my only source of heat is the laptop on my knee - for as long as the battery holds.

Tammy, if your Woodbury College grad students are reading this at the start of class on a summer's day, tell them please that this is the reality of the coalface for just one of an increasing number of mediation road warriors - but that none of us would change it for all the tea those aggressive tourists have back there in far away China.

Monday, July 16

What's that black thing on my desk?

After today's circus - where the big law lawyer who kindly hosted us at his big law offices didn't know how to print a document after support staff had gone home for the day - I agree with this article that says;

"...every single attorney in the firm should know enough about the firm’s software and hardware to be able to do the following;

>locate, open, edit, print, save and close a document
>produce a simple letter from scratch using templates, styles and copy/paste
>fax a document
>copy a document
>scan a document
>open, save, create, and send an attachment to an email
>create and respond to email
>effectively use the basic telephone system features of forward, retrieving and leaving voice mail messages, and conferencing

Friday, July 13

Do you need to "like" your client to do a good job?

Yeah for sure, it's a curly one and it's posed by Dan Hull over at WAC? yesterday - Do you need to "like" your client to do a good job?

His answer does not disappoint: "In our firm, the answer is absolutely yes. Color us spoiled, and even unlawyer-like--but we refuse to represent clients we do not like and respect. Screw the money. We'd rather sell women's shoes, be full-time lobbyists, or take up careers as street people..."

Hmmm, I get that the roles of attorney and neutral are poles apart but it's a question we should ask ourselves as mediators - do we need to like the parties to do a good job at the table?

If we find we do not like a party, should we decline to continue? If we don't like them, how can we give them the service they deserve?

Disclosure my dear blahblah reader; this mediator got into a wee bit of hot water a while back when a party felt the vibe was not quite right and through his counsel, unexpectedly called that elephant in the room.

He was quite correct though, I thought his client was an A1 jerk - just didn't like him, nothing I could put my finger on - just not my type - and I don't like the whole passive/aggressive thing, but that's another post.

We got over it and we got to Yes, but it was unpleasant.

Turning it around, I am convinced I do a better job for people I like - people I connect with - people whose values I can share. But does that mean we can't mediate for people we don't like?

Let me leave it there to see if anyone picks this up.

Meantime, take a peek at David Maister's What We Hate About Those People - it deals with the interpersonal relations between professionals and their clients.

Make Talk Work Bookmark Freebies

Now here's a handy little give away for clients.

Make Talk Work ® Bookmarks with tips on how to make talk work were created by dispute resolvers in New York and funded by the JAMS Foundation.

Up to 10 sets containing 24 different bookmarks are available free from City University of New York Dispute Resolution Consortium (25 sets will set you back $8)

By the way, CUNY-DRC looks like a good organisation, especially if you are a mediator new to NYC;

Tips for Becoming a Mediator in New York City here

Breakfast Meetings @ 899 Tenth Avenue here at 8am on the first Thursday of each month

Thursday, July 12

One of the immutable laws of mediation

Ever notice that when you poke your head around the door of a group in caucus to see how they are doing, the answer is always the same... "Oh, just a couple of minutes...?"

Wednesday, July 11

Our Scottish colleagues bite the bullet

At last, someone has been brave enough to introduce a clean, simple benchmarking process for mediators.

Come autumn the new Scottish Mediation Register will be ready and
will set minimum standards for all forms of mediation in Scotland.

An initiative of Scottish Mediation Network, I imagine they will be trying to build brand recognition. It will be interesting to see if they position membership of the SMR as the gold standard or the minimum entry point for Scottish mediators.

Although easier for a small country, one central repository for mediators is a big step and one that should be considered in other jurisdictions as the cowgirls and boys amongst us grow.

The SMR will provide for the quality of mediation services, mediators and mediation training and Scottish mediators from all walks of life will be able to apply online to be registered. Note the requirement for insurance.

The Scottish Mediation Register minimum standards cover: Adequate training from a trainer or team of trainers with appropriate experience • A requirement for some form of initial mentoring or co-mediating to gain experience • Post-training Continuing Practice Development and practice support • Adherence to an appropriate code of conduct • An appropriate system for addressing concerns and handling complaints • Appropriate Indemnity Insurance

For further details contact Ewan Malcolm

Five Steps to Better Family Negotiations

This July 9 article Five Steps to Better Family Negotiations out of the Harvard Business School is worth a read but has a hint of being old wine in a new bottle.


"....Negotiations between family members who own a business are different—different from negotiations between non-family members and also different from negotiations between family members who don't have a business. This is because family relationships are distinctive kinds of relationships, and having a family business raises the stakes of—and often complicates—a family negotiation..."

C'mon guys bring it up a click or two, you're Harvard!

Tuesday, July 10

CKA Mediation and Arbitration Blog

I'm guessing by now most readers of this blog will be reading Georgia mediator Christopher Annunziata's CKA Mediation and Arbitration Blog and have added it to their RSS feed.

Take his current series of posts recounting the experiences a mediation road warrior - the mysterious 'Mr Smith'.

Gems such as this in a mediator's opening: The mediator must remind the parties that if they squander their opportunity to control their own fate, they leave it in the hands of, in Mr. Smith’s words, “twelve people too stupid to get out of jury duty....the best mediators know their target audience and tailor their opening accordingly. Most mediators have a canned speech discussing the nature of mediation process...”

Next he promises us Mr Smith's take on a well timed apology.

TIME

This is a bit of fun.

A while back I posted posing questions about what we could learn from various methods of direct marketing and got some very useful responses from Mediation Mench Mediation Marketing Tips and Mediator Tech.

In the same vein, this TIME cover turned up today - this time from the 'go for their ego' school of direct marketing.

What's more they seem to have had access to my business plan - how else could they know that I intend to turn 'a small kiwi business into a global brand phenomenon'?

[click on image to enlarge]

Friday, July 6

Hong Kong

Having last week just been admitted to the panel of mediators of the Hong Kong International Arbitration Centre it seems timely to look at the state of mediation in this tiny vibrant Chinese outcrop with its forest of skyscrapers and booming multi billion dollar economy.

I can do no better than point you to this article by Canadian mediator Louise Barrington who is Professional Consultant at Chinese University of Hong Kong’s School of Law.

From page 6 will be of most interest....

"
One unfortunate feature on the Hong Kong landscape is the lack of
unity among mediation practitioners. Some Hong Kong commentators have
called for court-ordered mediation...t
here are good reasons for considering ADR in Hong Kong. It is one of the most expensive places to litigate in the world, with a disturbing proportion of self-represented litigants..."

Aotearoa New Zealand

I love this country. Some days it takes my breath away.

Like yesterday.

I was asked to help out a group of Maori in trouble.

They wanted to
korero (speak) together and had invited me to their hui (gathering) to help.

I was manuhiri (a visitor) and when I arrived at the hui I was met by the tangata whenua (home people) and the
kaumatua (elders of the tribe) and we proceeded to hongi (sharing of breath and pressing of noses)

We started with a mihi or whaikorero (welcome) followed by a karakia (prayer).

Then they turned it over to the skinny pakeha boy (not).

And guess what - our stuff works with their stuff.

Monday, July 2

scanR for mediators

In June last year I smugly posted of my exploits late at night when we didn't have the energy to write up a settlement agreement - I whipped out my camera phone and emailed a photo of the completed board to all at the table as a record of where we got to - yeah I know, risky - but needs must, and it worked.

Well, if you need proof that 12 months is a long time on the net, take a look at a free service called scanR - it's tailor made for mediators and facilitators and anyone else working with groups.

At the conclusion of a long facilitation day recently I sat there and copied down the (non electronic) whiteboard and took the flip chart paper back to my desk where I laboriously produced a Word doc that I then emailed to the group for refinement of their ideas and comment. It probably took me 3 hours easy.

If I had known about scanR I would have taken pictures of the whiteboard and the butchers paper and sent those to scanR from my camera phone, in my case a Treo.

Seconds later I would have received an email with copies of my images in PDF format for me to send to the group.

Why not just take a photo and send that like I did last year? Why bother scanning it to scanR and getting back a .pdf?

Well, a photo of text is hard to read as the quality is poor and printing them wastes a lot of ink because the background of the whiteboard gets printed along with the drawings - just look at the example below.

And probably more important - making a Word doc of the board after a brainstorming session is time consuming and it looses the emotive quality that a faithful copy keeps. Plus, I'm not good enough in Word to do wiring diagrams etc - all I can do is text so a lot is missed on a typical brainstorming board.

Sign up for free here

Comments on burnout

Two wonderful comments on my recent post Mediator Burnout

The first is by an anonymous reader who says... "I learned one bereft Thanksgiving night away from family and friends, answering phones at an AA office -- you can experience love anytime you wish simply by LOVING. The experience of loving and being loved is IDENTICAL. Service. Love. These are the cures for burn-out..." [
read more]

The second is by Laura L. Noah who says... "I think if a mediator is asking him or herself that question, then he or she already knows the answer. Perhaps the next question is: what do I need to take care of myself?..." [read Laura's full response at her Pronoia Mediation blog here]

Thank you, these are insightful and brave.